KIRTLAND, Ohio — The Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board recently partnered with Holden Arboretum to provide a free De-escalation training for staff, equipping employees with practical skills to recognize escalating situations, respond with confidence, reduce conflict, and create positive interactions with visitors.

Holden Arboretum welcomes over 300,000 visitors a year who come to experience the healing power of nature. Whether exploring miles of scenic walking trails, attending educational programs and seasonal events, climbing the 120-foot Kalberer Emergent Tower, or strolling through the Murch Canopy Walk, visitors often seek a peaceful escape from the stresses of everyday life.

While the vast majority of visits are enjoyable, staff occasionally encounter individuals who may be frustrated, overwhelmed, or experiencing emotional distress. The training provided practical communication strategies, techniques for remaining calm under pressure, methods to safely de-escalate tense situations, and guidance on recognizing when someone may need additional assistance.

“Nature has an incredible ability to reduce stress and promote emotional well-being,” said David Schick, Director of Marketing & Communications for the Lake County ADAMHS Board. “Many people come to Holden Arboretum looking for a place to relax, reflect, and recharge. By providing de-escalation training, we’re helping staff feel prepared to respond with empathy and confidence while continuing to create a safe, welcoming environment for everyone who visits. They are not only stewards of the trees and gardens—they are also stewards of the visitor experience.”

The Lake County ADAMHS Board offers free de-escalation training to schools, businesses, municipalities, nonprofits, and community organizations throughout Lake County. The program teaches participants how to identify the early signs of escalating behavior, communicate effectively during stressful encounters, reduce conflict, and promote safer outcomes for everyone involved.

Organizations interested in scheduling a free de-escalation training or learning about other behavioral health education programs are encouraged to contact the Lake County ADAMHS Board.

About the Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board: The Lake County Alcohol, Drug Addiction and Mental Health Services (ADAMHS) Board plans, funds, monitors, and evaluates behavioral health services for Lake County residents. Working with a network of local providers, the Board helps ensure access to prevention, treatment, recovery, and support services for individuals and families affected by mental illness and substance use disorders.